Guarantee Policy


Here at EpicPaint, we work extremely hard to make sure you will just love your custom Portrait.

If you are not 100% satisfied with your product, please contact us here so we can make it right.

Please see more on the details on our Purchase Policy



Please note that due to the customized nature of these products that we produce at EpicPaint, we cannot offer returns. Your custom artwork is designed with care and is entirely personal to you and your loved ones.


If you have placed an order recently and have changed your mind, you can cancel or change your order within 3 hours. If 3 hours have passed, the cancellation & change request will be granted at our discretion.

The reason for this is that our artists often begin work as soon as you have placed your order.


If you are not happy after viewing the preview of the portrait you can ask for revisions - we do unlimited modifications free of charge!

Lost Painting Guarantee

If the painting is lost by the courier shipping agent, we will send you a new artwork at absolutely no charge to you.

Frame Damage

If the frame you ordered with your artwork arrives damaged, we will promptly reimburse the frame price or replace it with a new one.

Artwork Damage

If your painting arrives damaged, please reach out to us by filling this contact form. We will either repair the damage or, if the damage cannot be fixed, we will make a new artwork for you free of charge.